FAQs | BrownWill Solutions

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Become an EEO Investigator

Welcome to Brownwill Solutions, where we're dedicated to empowering both organizations and individuals through our comprehensive EEO investigation services and training programs. Whether you're navigating a workplace conflict or seeking to advance your skills, we're committed to delivering tailored solutions that meet your needs and exceed your expectations.

For organizations facing EEO investigations, our expert team provides thorough and impartial assessments, ensuring compliance with regulations while promoting a fair and inclusive workplace environment. Our streamlined processes and innovative approaches streamline the investigation process, saving you time, resources, and potential reputational damage.

For individuals looking to enhance their expertise, our training programs offer a transformative learning experience. From beginner to advanced levels, our courses cover essential topics in EEO investigation techniques, conflict resolution strategies, and compliance best practices. Led by industry experts, our interactive sessions provide practical insights and real-world applications, equipping you with the skills and confidence to excel in your role.

At Brownwill Solutions, we're more than just a service provider—we're your trusted partner in fostering a culture of equality, respect, and fairness. Join us on a journey of growth, discovery, and empowerment, and let us help you achieve your goals, both professionally and personally.

Discover the ease of learning with us! From beginner to expert, we're your EEO Investigator guide.

FREQUENTLY ASKED QUESTIONS

What is an EEO Investigator?

An Equal Employment Opportunity (EEO) Investigator is a professional responsible for conducting impartial and thorough investigations into claims of discrimination, harassment, retaliation, and other violations of equal employment

opportunity laws and company policies.

What does an EEO Investigator do?

EEO Investigators gather evidence, interview relevant parties, review documentation, and analyze data to determine whether discrimination or harassment has occurred. They maintain confidentiality throughout the investigation process and provide recommendations based on their findings.

What Courses Do You Offer?

At Brownwill Solutions, we offer flexible, practical training options to fit your career goals—whether you're just starting out or working toward full EEO certification. Our courses are designed to meet you where you are, with options for previewing, pacing, or diving straight into certification.

EEO Sampler Pack – A preview of both the Investigator and Counselor courses. The cost can be applied toward the full EEO Investigator course, Counseling course, or one of the modules.
EEO Investigation Course – Complete training on conducting federal EEO investigations, from intake to final report. (Note: Enrollment in the full EEO Investigator course includes bonus materials, such as email templates for prospective hires, resume guidance, and more.)
EEO Counseling Course – Covers how to manage informal complaints and guide resolution under federal EEO guidelines.
Modules 1–5 – First half of the EEO Investigation course; ideal for building a foundation or spreading out payments.
Modules 6–10 – Second half of the course; required to complete the training and earn certification.

If you're ready to begin, head to the EEO Certification Training page to enroll and take the first step toward your certification.

What is your refund policy?

All course payments are non-refundable. If you are unsure about enrolling, we recommend waiting until you are fully ready to commit. The good news is that once you complete the course, you will be certified to begin working as an EEO Investigator. We want serious participants who are ready to invest in their development—and we are here to support you when that time comes.

Is taking and becoming certified as an EEO investigator or Counselor a good idea for

everyone?

No—and we want to be transparent about that. EEO investigations and Counseling requires objectivity, attention to detail, emotional maturity, and a genuine commitment to fairness. This is not a side hustle or a quick path to a high income. If you are looking for fast money, easy certification, or are unprepared to engage with sensitive and often complex workplace issues, this is not the right course for you. Our training is built for professionals serious about conducting legally sound, ethical investigations that impact real people and workplaces. If that resonates with you, you are in the right place. If not, we encourage you to consider other paths better aligned with your goals.

Who creates and delivers your EEO training?

Our EEO Investigator and Counselor training is built on the standards established by the Equal Employment Opportunity Commission (EEOC), with a strong focus on the procedures outlined in Management Directive 110 (MD-110). The course is structured to align with the expectations commonly used by federal agencies, contractors, and private employers.

The training is developed by professionals with extensive experience conducting EEO investigations across federal, private, and academic settings. Our team brings both practical insight and up-to-date knowledge of the EEO process, ensuring the course reflects real-world investigative practices.

Brownwill Solutions is also a verified Service-Disabled Veteran-Owned Small Business (SDVOSB), offering a unique perspective on both public- and private-sector compliance environments.

Is EEO Investigations and EEO Counseling a work-from-home job?

Yes, in most cases, EEO investigations can be performed remotely. Most agencies and companies allow investigators to work from home, reviewing documents, conducting interviews, and writing reports virtually. While a small number of agencies may occasionally request on-site work, those opportunities are rare, and accepting them is entirely at your discretion.

Are EEO Investigators and EEO Counselors like attorneys?

No. EEO Investigators are not attorneys and do not need a law degree to do this work. Their role is to serve as neutral fact-finders who gather evidence, conduct interviews, and compile a thorough and unbiased Report of Investigation (ROI) based on the claims raised.

Unlike attorneys, EEO Investigators do not represent either party, argue cases, or provide legal advice. However, they are expected to understand key legal concepts—such as discrimination, harassment, and retaliation—and follow the procedural requirements outlined in federal regulations like 29 C.F.R. § 1614 and EEOC Management Directive 110 (MD-110).

Do EEO Investigators only work with government agencies?

Not at all. While many EEO Investigators do work with federal, state, and local government agencies, there is also strong demand in the private sector. Any organization—public or private—that employs staff is responsible for addressing workplace discrimination, harassment, and retaliation complaints. Whether or not a company has a dedicated human resources department, they are still legally obligated to respond to these issues, and that is where an investigator comes in. From corporations to universities to nonprofit organizations, EEO Investigators are needed across a wide range of industries.

How are the EEO Investigator and EEO Counselor Certification Courses Conducted?

Both the EEO Investigator and EEO Counselor certification courses are fully self-paced and online. You can start anytime and move through the material at your own speed, with no deadlines or scheduled sessions. This allows you to study around your current work, family, or personal commitments. Once enrolled, you will have full access to all modules, quizzes, and downloadable materials.

Do I need to attend live classes or webinars?

No. These courses are entirely self-guided. There are no live classes or mandatory webinars to attend.

How soon will I find work after becoming certified as an EEO Investigator and/or EEO Counselor, and when will I get paid?

It depends. EEO investigation is not a “quick cash” type of job, but for those who are consistent and professional, it can lead to steady, high-volume work over time. Some investigators secure assignments within a few weeks, while for others it may take longer, depending on agency needs, your outreach efforts, and how well you present yourself as reliable and detail-oriented. Pay varies by contract and complexity, but most investigators earn between $1200-$1800 per case, with higher rates possible for multi-issue complaints or certain agencies. Most companies pay within 30 to 45 days of case completion, though timelines can vary slightly.

Can I work on as many cases as I want?

As an independent contractor, yes—you have the flexibility to take on as many cases as you can manage, provided you deliver quality work and meet deadlines. Your ability to secure multiple assignments will depend on your efficiency, professionalism, and the availability of cases from agencies or contracting firms. The more reliable and consistent you are, the more opportunities you are likely to receive.

What do I need to get started?

To begin working as an EEO Investigator, you must be at least 18 years old, a U.S. citizen, and have access to a computer, reliable internet, and a phone. Most importantly, you need the discipline, professionalism, and motivation to do the work. If you meet these basic requirements and are ready to learn, you are well on your way.

Why is it necessary for companies to hire an EEO Investigator?

A designated EEO Investigator ensures that discrimination and harassment claims are handled promptly, fairly, and impartially. It helps to create a safe and inclusive work environment where employees feel respected and valued.

Not Ready to Enroll? Earn by Referring Instead!

If you're not ready to take the step to become an EEO Investigator or Counselor but know someone who is, you can still get involved—and get paid. Join our Referral Program and earn money for every person you refer who enrolls. Sign up today on our Referral Program page!